Job Description

Job description

Responding to Inquiries: Addressing customer questions via phone, email, or chat.

Resolving Issues: Handling complaints and providing solutions to customer problems.

Product Knowledge: Understanding products and services to assist customers effectively. (F&B , FMCG UAE Experience is a must)

Order Processing: Managing customer orders, returns, and exchanges.

Documentation: Keeping records of customer interactions and feedback.

Collaborating: Working with other departments to resolve customer issues.

Maintaining Professionalism: Ensuring a positive customer experience through patience, empathy, and clear communication.

Excellent communication skills in English

ERP knowledge will be an added advantage

Education-

Bachelors / Masters in any field.

Skills Required-

Communication Skills: Excellent verbal and written communication.

Problem-Solving: Ability to think critically and find solutions.

Empathy: Understanding and addressing customer needs and emotions.

Time Management: Efficiently managing time and multitasking.

Technical Skills: Familiarity with customer service software and tools.

Language - fluent in English, Hindi will be an added advantage.

UAE Driving license preferred.

Good hold on MS office, if have Oracle

NetSuite

will be preferred.

Salary: AED 5,000.00 - AED 6,500.00 per month

Location: Dubai World Central, Dubai South.

Language:

English (Preferred)
License/Certification:

UAE Driving license (optional)
Job Type: Full-time

Pay: AED5,000.00 - AED6,500.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

ERP experience, Oracle NetSuite
Education:

Bachelor's (Required)
Experience:

food & Beverage Customer Service: 3 years (Required) UAE: 2 years (Required)
Language:

* English (Required)