Job Description

Job Summary:

We are looking for a proactive and empathetic

Customer Happiness Officer

to ensure exceptional customer satisfaction and build long-term relationships with our clients. You will act as the voice of the customer within the company, handling queries, resolving issues, and making every client interaction positive and valuable.

This role is critical in creating trust, reducing churn, and ensuring a smooth experience throughout the real estate journey--from property search to move-in, and beyond.

Key Responsibilities:

Serve as the primary point of contact for client inquiries, feedback, and support requests Resolve customer issues quickly and professionally via phone, email, chat, or in person Assist clients with service-related questions about property listings, viewings, documentation, agreements, and move-in processes Follow up with clients post-purchase, rental, or property handover to ensure satisfaction Track and manage customer complaints, feedback, and suggestions using CRM or helpdesk software Collaborate with sales, legal, property management, and support teams to solve client problems and deliver personalized experiences Build rapport with clients to ensure retention, referrals, and positive reviews Identify patterns in customer concerns and suggest improvements to internal processes Monitor service metrics and contribute to regular reporting on customer satisfaction (CSAT), NPS, and feedback trends Go the extra mile to turn a neutral or negative experience into a delightful one

Requirements:

1-3 years of experience in customer service, relationship management, or client support Excellent communication and interpersonal skills Strong problem-solving abilities and patience under pressure Ability to multitask and manage time effectively Comfortable with CRM platforms, ticketing systems, and Microsoft Office or Google Workspace Bachelor's degree in Business, Communications, Real Estate, or related field
Job Types: Full-time, Permanent