Customer Experience Specialist
Dubai, United Arab Emirates
Job Description
We are launching a new comprehensive crypto investment platform catering to retail and institutional investors with unique differentiation points and value proposition. The product offering will include a crypto exchange, staking and advanced yield offerings, a lending offering and operating the platform\'s own coin. The core of our success is our passion for technologies, innovation and building systems that are state of the art, that allows us to stay on the edge of current market trends. We are driven by flat organizational structure, trust and open communication across the company blended with a healthy work and life balance. If you\xe2\x80\x99re looking to be a part of a team who tackle real world problems that can be addressed by technology, then M2 might just be the place for you. If this got you excited, please keep reading! Responsibilities:
Qualifications:
- Handle all client queries via live chats, emails, and phone calls for the company\'s group; and other customer service duties assigned by the Customer Support department.
- Understand, investigate, and resolve all client\'s complaints by following the internal procedures.
- Process appropriate verification procedures based on types of clients and handle various issues in the best interest of both the customer and the company.
- Act as the initial point of contact for existing clients and assist them with all their queries and coordinate with the other departments.
- Provide information to potential customers in regard to the company\'s various services and products.
- Update the CRM system regularly and accurately.
Qualifications:
- Previous experience in Crypto/FinTech Space.
- University Graduate.
- At least 2 years of experience in similar role/position.
- Excellent command of English (additional language skills would be beneficial).
- Good Analytical thinking.
- Excellent communication and soft skills.
- High ability to work under pressure.
- Great time management skills.
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Job Detail
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Job IdJD1589257
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned