Our client a multinational company is looking for a Customer Experience Specialist for their Experience Centre.

The role of a customer experience (CX) specialist is to ensure a buyer-centric approach, how & what customers are looking for in a product, how to deliver the experience & selling points to deliver a smooth, unfragmented and consistent customer experience across all touchpoints and at all stages of the buyer journey.
Role Summary: Manage the Experience Center in HQ, along with the affiliate project executions, help the distributors & Dealers to update their showrooms & plan for new!
Duties & Responsibilities
HQ Exp Center

• Create and maintain a professional, welcoming experience for customers
• Properly maintain and update displays, POP\'s & Branding
• Maintain appearance & freshness of all displays
• Conduct regular meetings & induction programs
• Oversee operations, including day to day maintenance, visitor management, promoting & driving traffic.
• Maintain current knowledge of sales trends
• Lead customer demonstrations & tours - Complete Visitor Management

o Pre-visit plan, visit & tour, feedback, post visit ROI, follow ups, etc.

• Coordinate with other managers/SBU to ensure smooth functioning or presentations
• Develop new business leads to the business.
• Studying the features of all products to reflect in branding, experience zones, engagement activities with customers to attract attention
• Rollout the model to affiliates & regions - lead the project with the local team in charge
• Oversee operations in existing facilities: visitor summary, upgrades, etc.

Channel Sales Showrooms & Brand Shops

• Oversee & plan customer showrooms in key regions.

o Direct management on UAE shops & showrooms
o Indirect + supervision of distributor showrooms abroad.

• Ability to help in layout, branding, product displays, sales tools, and customer experience at each shop.
• Ensure consisting brand VI across all shops, footfall & regular reporting on visitors & ROI

Requirements And Skills:

• Bachelor\'s degree,
• EN/AR speaker, FR is a plus!
• 5+ years\' experience in a showroom management role, retail & Dealer shops/display development, customer shop journey\xe2\x80\xa6
• Strong knowledge of design trends, sales strategies, and showroom operations
• Excellent communication and presentation skills

Other Requirements:

• Prior experience as a showroom manager, ideally at a similar role
• Extensive experience in Tech products, VR, AR\xe2\x80\xa6.
• Ability to design and create spaces that are engaging and welcoming.
• Capacity to convince clients to make purchases.
• Training and mentoring skills.
• Outstanding teamwork, communication, and arbitration abilities.
• Excellent written skills.
• Ability to Travel

Min Experience:

5 Years

Salary :

AED 11000

Temp/Perm::

Permanent

Location :

Dubai

Posted Date:

May 23, 2023

Parker Connect