Job Description

We are a leading provider of

Smart POS Systems

in UAE, empowering businesses with cutting-edge solutions for retail, hospitality, and beyond. Our mission is to deliver exceptional customer experiences by combining innovative technology with personalized support.

This role requires a proactive and customer-focused individual who can engage directly with customers, collect and act on feedback, and occasionally travel to different locations to visit clients as part of their responsibilities.

Key Responsibilities Customer Feedback Collection and Analysis

Gather feedback from customers through surveys, calls, emails, and in-person visits. Systematically document and analyze customer insights to identify trends and improvement areas.

Customer Follow-Up and Support

Address customer inquiries and concerns promptly and professionally. Follow up with customers to ensure their satisfaction with our Smart POS solutions. Provide after-sales support and resolve any technical or operational challenges.

Customer Visits

Conduct on-site visits in different emirates, or other locations to: Understand customer needs and collect direct feedback. Build strong relationships by offering personalized support and training on POS system features.

Collaboration and Reporting

Collaborate with sales, technical, and product teams to ensure customer needs are met. Prepare detailed reports summarizing customer feedback and recommendations for improvements. Provide actionable insights to management to enhance customer satisfaction and loyalty.

Qualifications

Nationality

: Any

Education

: Bachelor's degree in Business Administration, Marketing, IT, or a related field.

Experience

: Required least 2 years of experience in customer service, sales support, or a related field, preferably in the technology or retail sector. Familiarity with POS systems or retail technology is a plus.

Skills

: Strong interpersonal and communication skills. Analytical mindset with attention to detail. Ability to handle customer interactions with professionalism and empathy. Basic technical understanding of POS systems and the ability to explain features to customers. Willingness to travel occasionally to customer locations.

What We Offer

Competitive salary and benefits package. Opportunities to grow within a technology-driven organization. A dynamic work environment with a focus on innovation and customer success.

Job Type

: Full-time

Job Types: Full-time, Permanent

Experience:

Customer Service: 2 years (Preferred)
License/Certification:

Driving License (Preferred)
Application Deadline: 30/04/2025