Customer Experience Executive (arabic Speaker)
Job Description
Supports and provides service support via Phone, email and web portal ensuring effective resolution of customers' concerns in the quickest possible manner
Routing the issue to correct team by understanding the issue properly
Should act as a first point of contact for customers for all issues related to emaratech service support.
Gathers and Records accurate service support incident information
Listens and understands customers' concerns; provides required guidance and information using the available resources
Ensures complete control of the call by managing difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when required
Performs primary investigation in all issues received
Follows up on escalated and re - assigned service support requests and tickets
Identify the solutions and contributes to the knowledge base and utilizes it as required
Provides service health feedback based on received requests and tickets
Requirements
Minimum Diploma graduate or equivalent required Knowledge of ITIL Foundation Minimum 2 years of customer service Experience in working on Service Management Systems * Fluent in Arabic
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Job Detail
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Job IdJD2068267
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned