Job Description

Company Description REPA is Europe's leading distributor of spare parts for foodservice and refrigeration equipment, coffee and vending machines, and a trusted partner to OEMs, delivering the right part at the right time. With the world's largest inventory of in-stock original and universal spare parts, consumables and accessories, and a state-of-the-art network of automated fulfillment centers across Europe and beyond, REPA ensures the fastest delivery times in the industry. REPA is the European division of Parts Town Unlimited. As part of our continued global expansion, REPA Middle East, fully operational from Autumn, will serve as our regional hub with a fulfillment center and offices. This new branch will play a key strategic role in leading our commercial development across the Middle East and neighboring regions. We are looking for an experienced and motivated Customer Experience Coordinator to lead a small but dynamic team focused on delivering outstanding service. You will join a small, agile local team where your contributions truly matter -- you'll take the lead on essential tasks and help us grow our business in the region.
You will oversee daily operations, coach team members, and ensure that every customer interaction reflects our high standards of quality, professionalism, and care. If you are customer-obsessed, highly organized, and ready to make a real impact, we want to hear from you! Key responsibilities

• Customer Interaction & Order Management: ensure smooth communication with clients and manage order processing to deliver fast, accurate, and helpful service.
• Documentation & Compliance: oversee preparation of customs documentation, ensure compliance with export regulations, confidentiality standards, and legal requirements, manage relationship with customs authorities, commercial partners and forwarders
• Sales Collaboration: identify new sales opportunities, maintain strong relationships with customers, provide relevant insights, and support revenue growth
• Technical support and collaboration: use technical documentation (e.g., exploded views) to identify parts and coordinate with Technical teams when necessary

Qualifications

• Master Degree in Economics area or related field
• 5+ years of experience in customer service or sales, specifically within the GCC region
• Expertise in export processes from UAE Jafza free zone to the GCC region
• Proven leadership and team management experience
• Strong customer-oriented thinking and approach
• Fluency in English (Arabic is a plus)
• Customer-centric mindset and strong communication skills
• Organized, proactive, and able to manage high volumes of requests
• Proficient in MS Office; ERP system knowledge is an advantage

Additional Information Office location Jebel Ali Free Zone, W3VX+343 - Mina Jebel Ali - Jabal Ali Industrial Second - Dubai - Emirati Arabi Uniti What we offer

• Informal atmosphere, international work environment with real growth opportunities
• A close-knit, agile local team where your voice matters
• Continuous training and professional development support
• Housing and transportation allowance
• Full-time role, Monday to Friday (8 hours)