Job Description

JPC - 4011 - Customer Experience Agent
Location: Abu Dhabi
Qualification: Bachelors Degree
Experience: 3-5 years
Language Proficiency: Bilingual
Job Responsibilities:
Motivated and customer-oriented Customer Experience Agent to join our team. As the CX agent , you will be the welcoming face at the front desk, greeting visitors, handling inquiries, and ensuring that the day-to-day operations at our reception area run smoothly. The ideal candidate is friendly, organized, proactive and has strong communication skills. Their role will require exceptional organizational skills to manage the info email inbox, book rooms for meetings and events, and preparing the space for delegation visits and events. Role and Responsibilities Greetings and Assistance: Serve as the first point of contact, greeting all visitors in a professional, friendly manner. Answer questions and provide information and briefs, ensuring each visitor feels welcomed and supported Manage visitor log-in processes and guide visitors to the appropriate locations or individuals within as needed. Info Email Management Monitor and respond to inquiries received through the general info email promptly and professionally Route specific inquiries to relevant departments or team members and follow up as needed to ensure responses Keep a track record of response time and management of the info email. Room Booking and Space Management: Manage rooms bookings for meetings, ensuring spaces are scheduled and prepared for upcoming activities. Coordinate with teams to prepare rooms and arrange setup for delegation visits, maintaining a professional and welcoming atmosphere. Work closely we We Work to ensure the space is organized, clean and adequately equipped for each event or meeting. Customer Experience Support: Gather and log feedback from visitors to improve the customer experience. Assist with various administrative tasks related to visitor management and customer experience.
Qualifications and Experience Qualifications: Preferably bachelor's degree in business administration or a related field Experience: Previous experience in customer service or administrative roles, ideally in a front desk or reception position.

Skills Required