Customer Care Specialist Technolojbd Consulting
Dubai, United Arab Emirates
Job Description
: As a Customer Care Specialist, you will be the frontline representative, ensuring our customers receive the highest level of support and assistance. Your role is crucial in maintaining positive customer relationships and contributing to the overall success of our business. If you thrive in a dynamic and customer-centric environment, we encourage you to apply. Key Responsibilities:
- Provide exceptional customer service through various channels, including phone, email, chat, and social media.
- Address customer inquiries, concerns, and issues promptly and professionally.
- Demonstrate empathy and actively listen to customers to understand their needs and concerns.
- Resolve customer problems effectively, finding creative solutions when necessary.
- Educate customers about products, services, and features to enhance their overall experience.
- Document customer interactions and transactions accurately in the customer relationship management (CRM) system.
- Collaborate with other departments to escalate and resolve complex issues.
- Follow up with customers to ensure that their concerns have been resolved to their satisfaction.
- Contribute to the continuous improvement of customer care processes and procedures.
- Proven experience in customer service or a related role is preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a solution-oriented mindset.
- Empathy and patience in dealing with customer inquiries and concerns.
- Proficiency in using customer service software and CRM systems.
- Positive attitude and a commitment to providing outstanding customer care.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
-
Job IdJD1602908
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned