Job Description

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We are looking for experienced and intelligent customer care to join our team. In this role, you will be responsible for providing the best service's quality to our customers.

Responsibilities

Team Collaboration

Communicating pertinent information to all customer care associates. Communicating effectively and efficiently with all company associates. Communicating all operational, service, and personal, issues to the appropriate center supervisor or manager.
Customer Interact

Offering personal help and reassurance when needed. Providing relevant, accurate, and adequate information to the customers. Processing all customer requests and complaints accurately and efficiently. Interacting respectfully with customers from various countries and cultures. Ensuring all customers are provided with gracious, quick, and efficient service. Ensuring timely resolution of customer issues, and providing professional support. Ability to communicate special features and services unique to the customer's needs. Responsible to respond inquiries relating to the services (test, Registration, Renewal, etc.). Achieving minimum 'Wait' time and 'Serve' time to aim for reducing the TAT continuously.
Information Analysis

Identifying possible reasons for problems or trends in data. Seeking relevant information when trying to understand Issues. Updating knowledge and providing information relating to the company (specialization, fees, etc.). Considering a wide range of alternatives while making decisions bearing the benefit to the company as the main priority. Quickly understands and draws logical and correct inferences from a wide range of business related written and numerical data.
Performance

Adhering to grooming and dress code standards to uphold the company's image. Ensuring the enforcement of company rules and efficiently providing crowd control. Ensuring that the service delivered to our customers meets the role's and RTA Key Performance Indicators ('KPIs'). Supporting and modeling excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to the internal customers in all forms of customer care.

Job Requirements & Skills

UAE NATIONALITY PREFFERED. Bachelor Degree. High attention to detail. Excellent Computer Skills. Excellent communication skills. High level of proficiency in English. Positive Energy and eagerness to work.
Job Type: Full-time

Language:

Arabic (Required) English
Job Type: Full-time

Language:

Arabic (Required)
Work Location: In person

Job Type: Full-time

Experience:

Customer Care: 2 years (Required)
Language:

* Arabic (Required)