lLyondellBasell (NYSE: LYB): As a leader in the global chemical industry, LyondellBasell strives every day to be the safest, best operated and most valued company in our industry. The company\'s products, materials and technologies are advancing sustainable solutions for food safety, access to clean water, healthcare and fuel efficiency in more than 100 international markets. LyondellBasell places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. The company takes great pride in its world-class technology and customer focus. LyondellBasell has stepped up its circularity and climate ambitions and actions to address the global challenges of plastic waste and decarbonization. For more information, please visit or follow @ on LinkedIn.

Basic Function

• Acts as fully dedicated individual contributor to small self-organized team of 3-5 members working on solving challenges related to LyondellBasell (LYB) customer experience, as part of LYB\'s Customer and Commercial Excellence (CCE) effort
• Provides deep functional expertise required to deliver satisfactory Commercial Excellence, while maintaining broad interest in and knowledge of other functional areas
• Delivers outputs iteratively and incrementally, in the form of working protypes, in advance of eventual hand-off
• Collaborates with a CCE lead to develop and prioritize product backlog prior to selection of new projects; determines scope and effort required
• Makes decisions, as part of self-managing team; identifies impediments and escalates to the CCE Team Lead where appropriate

Roles & Responsibilities

• Live Customer Centricity in the daily job, spreading that mindset within the organization
• Leads and participate in projects to transform the LBY Customer and Commercial capabilities. Works closely with the CCE Team Lead to understand to maintain a healthy project backlog
• Autonomously works and represents CCE with the regional leadership and functions. Builds solutions to address Net Promoter Score (NPS) feedback aiming to improve customer satisfaction
• Takes shared ownership of the Global initiatives by being the implementation lead and driver in the regions
• Assists in gathering feedback around our Value Enhancement program, which aims to bring recurring added value.
• Builds working prototypes with an incremental approach based on growing learnings and testing with consumers / customers
• Showcases prototype to CCE leadership team and stakeholders during Reviews
• Runs new methods/practices for developing solutions, (e.g., trial and error, co-creation with consumers, pilots for testing)
• Coordinates with line manager to handover daily activity
• Collaborates with Value Enhancement Program (VEP) Delivery Lead adding now projects into VEP

Min. Qualifications

Education:

• Required: Bachelor\'s degree or equivalent
• Preferred: Advanced degree relevant to the role

Work Experience:

Required:

• Strong track record of coordinating deliverables across multiple teams and functions
• Background can vary significantly based on team focus, but good expertise within projects (e.g., financial planning, manufacturing, supply chain management, etc.)
• Significant (10+ years) of commercial and/or project experience, gained in Sales, Marketing and/or Supply Chain in the Petrochemical Industry with increased responsibilities and scope

Preferred:

• Experience or familiarity with Agile methodology
• Experience in Project Management methods (5+ years)
• Project Management certification a plusTrack record on being able to successfully work and guide senior leadership decision making

Critical Competencies/Behaviors:

• Be a strong advocate for fostering creativity, innovation, problem solving and continuous improvement within the team.
• Good interpersonal skills
• Business focus to ensure value adding activities are captured and implemented

LYB Competencies

• Instills Trust and Exemplifies Integrity: Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Demonstrates Courage: Stepping up to address difficult issues, saying what needs to be said, acting with integrity, and doing what is right; willingness to step out of comfort zone if needed to address PBI outside the areas of expertise
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Ensures Accountability: Holding self and others accountable to meet commitments
• Drives Results: Consistently achieving results even under tough circumstances
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives within and across functions; Creating strong network within the organization and outside it (e.g., research agencies, creative agencies, product suppliers) to leverage experts\' support on call
• Cultivates Innovation: Creating new and better ways for the organization to be successful, using lateral thinking, and questioning the status quo; showing ability and willingness to learn fast and continually improve business proficiency and skillset as needed
• Focuses on Customer: Building strong customer relationships and delivering customer-centric solutions; focusing on internal and external customers
• Operates Business-minded: Showing strong business proficiency and ability to accomplish work specific to the Agile team focus
• Shares Deep Expertise: Displaying strong vertical expertise that fits the Agile team scope
• Communicates: Exhibiting strong communication skills to communicate effectively with leadership team, the Scrum Master, and Agile team members
• Exudes Positivity: Demonstrating strong soft skills (e.g., positive and energizing attitude) to work co-located with the Agile team

Preferred Qualifications

Competencies

Builds effective teams

Collaborates

Cultivates innovation

Customer focus

Demonstrates courage

Drives results

Ensures accountability

Instills trust and exemplifies integrity

We are LyondellBasell - a leader in the global chemical industry creating solutions for everyday sustainable living. Through advanced technology and focused investments, we are enabling a circular and low carbon economy. Across all we do, we aim to champion our employees, and unlock value for customers, investors and society. LyondellBasell places high priority on diversity, equity and inclusion and is strongly committed to our planet, the communities where we operate and our future workforce. As one of the world\'s largest producers of polymers and a leader in polyolefin technologies, we develop, manufacture and market high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. For more information, please visit or follow @ on LinkedIn.

LyondellBasell