Builds strong relationships with customers to gain an understanding of their business, delivers excellent customer service and maximises sales opportunities.
Responsibilities
Ensure Sales Reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk
Ensure internal alignment on customer’s goals and market strategies. Partner with the cross-functionals Maersk teams to develop and execute omni channel digital marketing strategies that maximize the value for customers
Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship.
As a customer advocate, ensure customer needs are met and account issues are solved quickly, leveraging resources from across the company as needed.
Manage the allocation process and coordinate with the customers to ensure they deliver on the commitment.
Manage the tender handling process and co-ordinate with TCM to ensure a comprehensive and competitive offer is submitted to the customers
Coordinating the LnS quoting and contracting process with the relevant stakeholders.
Timely contract renewals & contract management.
Accountable for
Customer NPS
Commitment and compliance
Invoice timeline
Invoice quality
Consulted about
Contract Management
Sales outstanding’s
Customer Performance
Critical competencies
Account Management execution
Commercial knowledge
Excellent communication skills
Building customer relations
Stakeholder Management
High-level product understanding including how to solve different customer pains
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