Job Description

Primary Focus:

Oversee and manage CRM users, roles, policies, and system configurations, while handling operational requests to ensure smooth daily performance of business-critical systems. The role serves as the central point of contact for CRM operations, supporting business continuity and user productivity.

Responsibilities:

- User Management - Create, update, and deactivate user accounts; manage access rights.

- Roles and Policies Management - Define, assign, and maintain user roles, profiles, and security policies to align with business requirements.

- System Configuration - Configure and maintain CRM settings, workflows, and features to support business operations.

- BAU Operational Requests - Handle daily operational support requests, troubleshoot system issues, and coordinate with tech teams/vendors for resolution.

- Monitor CRM performance, ensure data integrity, and recommend enhancements for efficiency.

- Provide guidance to end users on CRM functionality and best practices.

Qualifications & Experience :

- Proven experience in CRM administration, operations, or system coordination (real estate industry preferred).

- Strong understanding of user/role management, policies, and system configurations.

- Familiarity with CRM platforms, workflow automation, and operational support processes.

- Excellent organizational, problem-solving, and communication skills.

- Ability to manage multiple requests simultaneously with high attention to detail.

What We Offer

Full training & professional development programs Competitive Salary as per the market standards Career growth opportunities within a leading brokerage firm Employment Visa with Insurance Supportive and dynamic work environment
Job Type: Full-time

Pay: AED6,000.00 - AED8,000.00 per month