Job Description

:

Provides technical support and assistance to users of CRM systems and related software within an organization. The CRM Technical Support Officer plays a crucial role in ensuring the smooth functioning, proper utilization, and efficient operation of the CRM platform, which is essential for managing customer interactions and relationships.

QUALIFICATIONS & EXPIERENCE

Educational Requirements / Qualifications:

- Bachelor's degree in computer science, information technology or related field.

Experience:

- 3 to 5 years of experience in similar role.

- Knowledge on CRM, ERP, web site developer, mobile application and other web base programs

Skills and Competencies:

- Technical Expertise: Proficiency in CRM software and related technologies, with a deep understanding of CRM system functionalities, configurations, and integrations.

- Problem-Solving: Ability to analyze and troubleshoot technical issues, identify root causes, and implement effective solutions promptly.

- Customer Focus: A customer-centric approach to understand user needs, provide exceptional support, and ensure customer satisfaction with the CRM system.

- Communication Skills: Excellent verbal and written communication skills to interact with users, explain technical concepts clearly, and create user guides or documentation.

- Training and Presentation: Capability to conduct training sessions and presentations for CRM users, delivering information effectively and engagingly.

- Data Management: Proficiency in data handling, data import/export processes, and ensuring data accuracy and integrity within the CRM system.

Job Location: Abu Dhabi, UAE

Job Type: Full-time

Experience:

CRM operations supervisor: 3 years (Preferred)
Location:

* Abu Dhabi (Required)