Job Description

We are seeking a proactive CRM Manager with five to six years of jewelry business expertise. This position ensures both technical excellence and customized customer relationship strategies by fusing data-driven CRM management with direct customer interaction. The CRM Manager will oversee the CRM team, improve modules, and foster customer loyalty to directly boost sales.

Key Responsibilities

- Data Mining & Analytics

- Extract and analyze customer data to identify buying patterns, preferences, and opportunities.

- Use Power BI, SQL, and Python to generate dashboards, reports, and actionable insights.

CRM Leads Management

- Oversee lead generation, qualification, and conversion processes.

- Track and improve lead-to-sale ratios through structured CRM workflows.

- Customer Engagement & Sales Conversion

- Call customers on special occasions (e.g., birthdays, anniversaries) to strengthen relationships.

- Convert existing customers into repeat buyers through personalized offers and loyalty programs.

- Act as a CRM Coordinator, ensuring smooth execution of customer outreach campaigns.

CRM Module Oversight

- Manage CRM modules to align with business goals.

- Collaborate with IT and vendors for upgrades and system optimization.

Team Leadership

- Lead and mentor the CRM team to achieve sales and retention targets.

- Foster collaboration between sales, marketing, and customer service teams.

Sales Enablement

- Generate CRM-driven sales reports and insights for management.

- Support sales teams with data-backed strategies to boost performance.

Qualifications

- 5-6 years of CRM management experience in the jewellery industry.

- Strong proficiency in Power BI, SQL, and Python.

- Proven track record of managing CRM teams and modules.

- Experience in customer engagement strategies (birthday calls, loyalty programs, repeat sales).

- Excellent communication, leadership, and problem-solving skills.

Job Types: Full-time, Permanent

Application Question(s):

What is your visa status and validity period? What is your expected salary? Are you able to join immediately?
Experience:

CRM: 5 years (Required) Power BI: 2 years (Required) Python: 2 years (Required) * SQL: 2 years (Required)