Job Description

The CRM Manager will oversee customer relationship strategies, ensuring optimal engagement and retention within the retail industry. This role focuses on driving digital initiatives to enhance customer experiences and foster loyalty.

• Develop and implement CRM strategies to improve customer retention and satisfaction.
• Analyse customer data to identify trends and opportunities for targeted campaigns.
• Collaborate with the digital team to integrate CRM tools with existing platforms.
• Monitor the performance of CRM initiatives and adjust strategies for optimal results.
• Oversee email marketing campaigns, ensuring alignment with brand objectives.
• Maintain the CRM database, ensuring data accuracy and compliance with regulations.
• Provide insights and recommendations to enhance the overall customer journey.
• Work closely with cross-functional teams to align CRM efforts with broader business goals.

Collaborative and innovative work environment focused on digital strategies.Opportunities to impact customer engagement and loyalty initiatives.
A successful CRM Manager should have:

• A strong background in CRM systems and customer engagement strategies.
• Experience in the retail industry, particularly in digital-focused roles.
• Proficiency in analysing customer data and deriving actionable insights.
• Knowledge of email marketing tools and campaign management.
• Excellent organisational and project management skills.
• A keen understanding of the customer lifecycle and retention strategies.
• Familiarity with CRM database management and compliance standards.

The company is a growing organisation within the retail industry, known for its commitment to delivering exceptional customer experiences. With a strong focus on digital innovation, it offers a collaborative environment for professionals seeking to impact customer engagement strategies.

• Permanent position with growth opportunities in the retail industry.
• Comprehensive support for professional development and career progression.

If you are passionate about customer engagement and want to make a difference in the retail sector, we encourage you to apply for this exciting CRM Manager role.