Crm Manager

Dubai, United Arab Emirates

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Customer Relationship Management:

Develop and implement strategies to build strong and lasting relationships with customers.
Serve as the main point of contact for customers, addressing their inquiries and concerns promptly and professionally.
Collect and analyze customer feedback to identify areas for improvement in our products and services. Maintain an up-to-date customer database and ensure accuracy.

Handover Management:

Create and manage a clear handover process for properties in SP International Property Developers including Imperial Avenue and upcoming projects.
Coordinate with various departments, including Projects, construction, legal, and finance, to ensure a smooth handover process.
Ensure that properties are handed over to customers in compliance with contractual agreements and quality standards.
Conduct final inspections and walkthroughs with customers, addressing any issues or concerns.

Collections Management:

Oversee the collections process, working closely with the finance team to monitor outstanding payments.
Implement effective collections strategies to minimize payment delays and defaults. Manage negotiations and payment arrangements with customers facing financial challenges.
Maintain accurate records of collections activities and update customer accounts accordingly.

Job Type: Full-time Salary: AED15,000.00 - AED16,000.00 per month Education:

Experience:

Language:

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