Job Description

Job Title Manager

Description

CRM Manager

Growth Dubai, Dubai Minimum Experience
Experienced
We are one of the few companies globally that is purpose-built from the ground up to cater to delivery-centric restaurants and cloud kitchens. Our product suite encompasses the entire end-to-end operations from demand generation, food aggregator integration, in-kitchen operations, and last-mile delivery integration. Our solution provides a high degree of automation which collapses manpower costs and unlocks digital channel revenues. It allows our customers to focus on what they do best, making great food while we handle the technology landscape to bring best-of-breed capabilities to assist in navigating the digital transformation of their sector.

As the digital disruption of the F&B sector continues to build momentum and accelerate by the pandemic's impact, the operators find themselves with an archaic toolbox designed for traditional brick-and-mortar commerce. New business models born out of this transformation such as Cloud Kitchens and Virtual Brands have recently reached a critical mass of maturity and scale but unfortunately, the technology providers in this space have not pivoted fast enough to capture the demand. Grubtech was born out of deep expertise in the beauty and apparel e-com space and have transposed best practices in operations, marketing, and technology to the F&B sector.

Our Mission & Vision

Mission: Our mission is to delight our F&B partners with transformative technology, their customers with the best service, our employees with a passion project worth working for and our investors with growth and profitability

Vision: To be the most comprehensive and hyper-connected F&B platform

Role overview:

Our solution addresses a key gap in the market, and we have witnessed significant demand for the product both regionally and globally. The Grubtech team is growing at a significant rate to ensure that we successfully meet that demand, effectively serve our customers, consistently exceed expectations, and continuously innovate and identify new opportunities.

The primary purpose of the CRM demands extensive cross-functional collaboration, good communication skills, excellent project managerial skills, creative skills, and a process-focused aptitude that will enable the CRM Manager to effectively execute multiple responsibilities and deliverables.

Skill Set and Responsibilities:

Technical knowledge in CRM, Hubspot, Application integration with Hubspot, and documentation Experience.

Project Management skills and communication with multiple stakeholders

A distinctive blend of business, IT, financial, and communication skills

Strong business acumen.

Strong analytical and problem-solving skills. Excellent communication, customer service, problem-solving, mentoring Strong attention to detail skills.

Experience:

Background

In Data analysis with integration and project management experience

Worked with any CRM tool before for at least two years

Worked with sales team, forecast, and sales pipeline

Developed and integrated at least one IT solution to improve efficiency

To Fit the role

Bachelor's Degree in Computer since or Management Information System

5+ years in a similar role

Hubspot certified

Worked with visualization tools such as Power BI or Tableau

Excellent Excel and PowerPoint Skills

• Communicated insightful actionable insights with multiple shareholders

Location Dubai, Dubai Minimum Experience Experienced

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