Crm Manager
Dubai, United Arab Emirates
Job Description
CRM Manager - (2200000Z)
Description
Role Purpose Brands For Less UAE is looking for a talented CRM Manager to set the CRM vision and take the technical lead with all things related to CRM and our customer connections. The CRM Manager is responsible for building & managing the CRM team, driving customer acquisition, engagement, and loyalty across all sales channels Responsibilities
Role Purpose Brands For Less UAE is looking for a talented CRM Manager to set the CRM vision and take the technical lead with all things related to CRM and our customer connections. The CRM Manager is responsible for building & managing the CRM team, driving customer acquisition, engagement, and loyalty across all sales channels Responsibilities
- Manage our CRM system and the data within, evolving and implementing customer journeys and personalization roadmaps.
- Practice performance insights to improve campaign strategies, support the implementation of new tools band processes, collaborate with cross-functional teams, create and manage incredible customer experiences.
- Play an active role in the formation of ongoing CRM strategies; as well as, the weekly/monthly/annual departmental calendars that enable continuous and consistent testing, learning, and optimization in order to maximize consumers’ lifetime value.
- Structure CRM activities with a view of maximizing KPI improvement, ROI, and business impact.
- Oversee and coordinate the implementation of new CRM campaign management tools inclusive of email service provider integration, frontend integration, and CRM integration with the retail stores, internal IT department, third-party eCommerce providers, and email service providers.
- Manage direct communications with consumers and plays a leading role in deciding on the CRM platforms, structures, and architecture in order to guarantee that consumer relations are carried out seamlessly across the business.
- Create reports and strategic proposals that will be presented to the senior management
Qualifications
Qualifications
Qualifications
- Bachelor’s degree in Business, Management, or Public Relations.
- At least 5 + years of experience in the sales/ Loyalty/ CRM/ Digital marketing field with 3 + years of experience in Retail CRM Marketing.
- 3+ years of CRM experience with any of the leading CDP/CRM systems at an administrative level, preferably in retail/e-commerce.
- Experience in working with multiple communication channels in consumer interactions.
- Demonstrated success with cost-efficient customer acquisition and development, building customer loyalty, and increasing customer spending.
- Ability to build, manage and nurture a team independently.
- Excellent software and technical skills.
- Excellent written and verbal communication skills.
- Knowledge in set-ups and the development of corporate-level CRM programs and campaigns. Experience in Omnichannel retail is a plus.
- Strong analytical skills coupled with project management and planning skills.
- knowledge in CRM segmentation, campaign management, direct marketing, offer management, data mining, interactive marketing, database marketing, and email marketing.
- Excellent Written and verbal communication skills that will ensure effective conveyance of information and execution of duties in a cross-functional setting.
Primary Location: AE-AE-Dubai
Job: Manager
Organization: BFL UAE BU
Schedule: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting: Sep 8, 2022, 7:27:24 AM
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Job Detail
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Job IdJD1451187
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned