Job Description

Key Responsibilities:

Customer Relationship Management:

Maintain strong, ongoing relationships with customers through proactive communication and support.

CRM System Management:

Maintain and update the CRM database with accurate customer information, interactions, and preferences.

Customer Engagement:

Plan and execute CRM campaigns (email, SMS, etc.) to drive customer engagement, upselling, and cross-selling opportunities.

Issue Resolution:

Respond to customer queries, resolve complaints promptly, and escalate issues as necessary.

Feedback Collection:

Collect and analyze customer feedback to improve services, products, and overall customer experience.

Reporting & Analytics:

Generate reports on customer behavior, campaign effectiveness, and satisfaction levels for internal review.

Collaboration:

Coordinate with sales, marketing, and support teams to align CRM efforts with broader business goals.

Qualifications:

Bachelor's degree in Business, Marketing, Communications, or a related field. 1-3 years of experience in a customer-facing role, preferably with CRM tools. Proficiency in CRM software such as Salesforce, HubSpot, Zoho CRM, or similar. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Analytical mindset with the ability to interpret data and provide actionable insights.

Preferred Skills:

Experience with customer segmentation, lifecycle management, or email marketing tools. Understanding of customer retention and loyalty strategies. Ability to handle multiple tasks and prioritize in a fast-paced environment.
Job Type: Full-time