Job Description

The Role

Reporting to Deputy CRM Manager Tasks and responsibilities:

- Establish and maintain strong relationship with tenants, addressing their needs and concerns promptly and effectively via attending phone calls, emails and assisting walk in customers owner and tenants - Existing Tenant contract renewals coordination's and registration of Ejari/ attested contract and owners transfer with the tenants and emails, phone calls and payment plan and finalize the contract. - Documentation and filling scanned for renewal or new tenant for managed and non-manage units /SPA and transfer agreement. - Timely update of our internal databases with the customer information with regards to contact details and their relevant documents. - Customer complaint resolution and registration notifying client on maintained quotation and obtaining approvals. - Assisting and coordinating with CS facility on any maintained issue related complaints received. - Registration pf sending cutoff date notification to Etihad , Emicool, Empower , DEWA, and DLD Downloading all utility bills in respective to utility provider. - Generating monthly report to be submitted to Supervisor review. - Dealing with brokers.



Requirements

Qualification: Bachelor's degree graduate - Skills : Technical Knowledge, communication, problem solving, adaptability and tenacity. - Experience : Customer service agent and supervisor (Philippines Call centre). Customer service agent

About the company

Union Investments has established a solid reputation as a robust, dynamic and forward-looking organization Union Investments has come a long way from its modest beginnings almost 25 years ago. Union Investments was established by H.H Sheikh Tariq Al Qassimi in year 1986, which rapidly grown into a large conglomerate within a short span of time. Union Investments is an umbrella of three sub-holding companies including Oryx Holding, RAK Holding and Union Holding Company