Job Description

Experience: 1 - 6 yrs. | Opening: 1


Education:Any Graduation

Nationality: Any Nationality

Industry Type:Industrial Products / Heavy Machinery

Salary: AED 3,000 - 4,000 ($811 - $1,081)


Functional Area:Administration Nov 27,2025

Manage and optimize CRM system configurations, including user roles, security settings, and data access permissions, ensuring data integrity and compliance. Develop and implement CRM workflows and automation rules to streamline sales, marketing, and customer service processes, improving efficiency. Provide ongoing CRM user training and support, creating documentation and troubleshooting issues to maximize user adoption and proficiency. Oversee data migration, cleansing, and integration efforts, ensuring seamless data transfer and accurate reporting across systems. Analyze CRM data to identify trends, generate reports, and provide actionable insights for business decision-making. Collaborate with cross-functional teams to gather requirements, customize the CRM, and align CRM strategies with business objectives. Monitor system performance and proactively address technical issues, ensuring optimal CRM functionality and availability. Stay updated on CRM best practices, new features, and industry trends, recommending and implementing improvements. Manage CRM integrations with other business systems, such as marketing automation platforms and e-commerce sites, to enhance data flow. Ensure data privacy and security within the CRM system, adhering to company policies and data protection regulations.

Desired Candidate Profile

Bachelor's degree in Information Technology, Business Administration, or a related field is preferred. Possesses at least 3 years of hands-on experience as a CRM Administrator or similar role, demonstrating a proven track record. Experience with CRM platforms such as Salesforce, Microsoft Dynamics 365, or similar systems is essential. Demonstrates proficiency in data analysis, reporting, and data management, including data migration and cleansing. Strong understanding of business processes, particularly in sales, marketing, and customer service. Exhibits excellent communication, interpersonal, and training skills to effectively interact with users and stakeholders. Possesses strong analytical and problem-solving abilities, with a knack for identifying and resolving technical issues. Demonstrates a proactive and detail-oriented approach, with a commitment to ensuring data accuracy and system integrity. Familiarity with data privacy regulations (e.g., GDPR, CCPA) and data security best practices is highly desirable. Holds relevant CRM certifications (e.g., Salesforce Certified Administrator) or related IT certifications.



Keyword: CRM Systems Administrator,Data Management,CRM Lead,CRM Analyst,CRM Specialist,Data Analysis,Reporting