Job Description

A CRM Administrator/ Data Analyst manages and supports a company's Customer Relationship Management (CRM) system - ensuring data accuracy, user access, and efficient workflows. The candidate should have a basic understanding of CRM platforms, good data handling skills and strong attention to detail.
Core Responsibilities:

• Manage and update customer data in the CRM
• Support users with basic CRM issues
• Create simple reports
• Maintain data accuracy and documentation
• Assist with basic workflow and system updates
• Collaborate with cross-functional teams to understand data requirements and provide timely and accurate reports that meet business needs.
• Conduct thorough data cleansing and validation processes to ensure data integrity and reliability before analysis

Skills Required:

• Basic CRM knowledge
• MS office skills
• Understanding of sales & marketing processes
• Strong communication and problem-solving
• High attention to detail
• Patience and ability to support users
• Good documentation & organization skills
• Comfortable working with large datasets and multiple data sources; demonstrable experience of data cleaning, validation and reconciliation.
• Effective written and verbal communication skills and experience working collaboratively across functional teams.

Desired Candidate Profile

• Bachelor's degree
• Minimum of 2-3 years of experience in a data analyst role
• Commitment to maintaining confidentiality and complying with company governance, security and data protection standards.
• Exceptional problem-solving skills with a strong analytical mindset, able to interpret complex data sets with ease.
• Strong time management skills and ability to meet tight deadlines.
• Ability to work independently and collaboratively within a team, demonstrating flexibility in adapting to changing priorities.
• Fluency in English; additional languages are an advantage to enhance communication

Keyword:

Skills Required