Job Description

Role Overview

The

Trainer - Cleaning Services

is responsible for delivering hands-on technical and behavioral training sessions for Urban Company's cleaning professionals. The role focuses on ensuring every partner understands UC's cleaning standards, service protocols, hygiene norms, and customer handling expectations, thereby maintaining high-quality service delivery across the UAE.

Key Responsibilities

Conduct

practical and classroom training

on home and deep cleaning processes, tools, and equipment usage. Deliver

soft skills and customer etiquette training

to enhance service quality. Support the

onboarding and certification

of new cleaning partners. Assist in the

implementation of refresher and upskilling programs

under Senior Trainer guidance. Ensure adherence to

safety, hygiene, and chemical handling standards

as per UC and UAE norms. Maintain accurate training attendance, assessment results, and certification records. Conduct

on-site audits and field observations

to provide coaching and feedback to partners. Share insights and partner feedback with Senior Trainer and Category teams for process improvement.

Skills & Competencies

Strong technical knowledge of

cleaning tools, materials, and procedures

. Effective

communication and facilitation skills

in a multilingual environment. Empathetic and patient trainer who can connect with field partners. Basic understanding of

adult learning principles

and safety compliance. Organized, proactive, and detail-oriented in maintaining training records.

Qualifications & Experience

Diploma or Bachelor's degree (Hospitality, Facility Management, or related fields preferred).

3-5 years of experience

, including

2+ years in cleaning operations or training roles

. Prior experience training

blue-collar or partner workforce

in UAE or GCC is highly desirable. Languages:

English and Hindi/Urdu required

;

Arabic/Tagalog

an advantage. Knowledge of UAE

hygiene and chemical safety protocols

preferred.

Why Join Us?

Be part of a dynamic team driving growth in one of Urban Company's most important markets. Enjoy a competitive compensation package. Gain hands-on experience in hyperlocal marketing and field sales with a leading global brand. Contribute to a mission-driven organization that is transforming the home services industry.
Job Types: Full-time, Permanent