Location -Amman , ,Jordan (JO)

Job ID -6075

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• Ideate, plan, initiate and manage cross functional system solution projects to improve data capturing quality and improve overall shipment transit time.
• Gathering business requirements from various stakeholders, conduct gap analysis against current system capability, ideate solutions to be reflected on aramex system and other digital tools.
• Write a detailed comprehensive and justified Business Requirement Document (BRD) and work with digital transformation team on signing off the requirements and proceed to development part.
• Prioritize all projects and CRs logged within digital transformation roadmap based on business needs followed by close follow ups with the concerned teams to ensure meeting deadlines.
• Design test scenarios and perform UAT to ensure business requirements are met before deploying to Production Environment.
• Activating new business lanes, onboard new network partners, conduct system training, set up a well-established integration and design an SOP to control and manage the overall shipment life cycle.
• Design process flow to manage and control the internal and external flow of processes, information, data, and systems using Business Process Model techniques.
• Analyze end to end shipment journey and identify ways to optimize cost per shipment while maintaining and improving service levels.
• Apply statistical analysis, root cause analysis and quality control methods to obtain accurate insights about shipment cycle pain points and provide corrective action plans accordingly.
• Conduct periodic service performance audit reports against the agreed KPIs, translate them into a business intelligence data visualization.
• Working closely with accounting and pricing team to identify pain points within the monthly billing invoices and recognize revenue leakages by conducting cost simulations and profitability studies.
• Support aramex network within their day-to-day operational inquiries and provide them with guidance and proper training.
• Manage the relationship with aramex partners and service providers across the network and always explore opportunities to maintain a healthy partnership.
• Ability to learn, explore, understand, and troubleshoot complex systems integration setups.
• Good communication skills in Working across multiple projects, communicating technical concepts to both technical and non-technical users effectively.
• Maintain and enhance agent\'s integrations.

Job Requirements:

• A bachelor\'s degree in industrial engineering with 0-2 years of experience in Business Development, Business Analysis, or Operations field. Preferably in shipping industry
• Critical and strategic thinking
• Problem solving
• Strong communication with ability to working with multiple stakeholders efficiently.
• Negotiation skills
• Technical writing
• Work under pressure while maintaining acceptable level of work accuracy
• Multi-tasking and time management
• Demonstrates tendency for details
• Demonstrates signs of willingness to learn with self-motivation attitude
• Analytical skills
• Advanced Excel skills
• Knowledge of how to use Microsoft Power BI or Tableau
• Preferable to have knowledge in Excel Macros
• Preferable to have knowledge of working with Microsoft Access
• Vendor management
• Basic knowledge in Application Programming Interface (API), Electronic data interchange (EDI), (FTP, SFTP) connections setups.

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world\'s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex\'s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

Aramex