Job Description

Reporting to the Manager-Visa and Equalization Services, the Coordinator will assist employees and students with visa services requests including new visas, visa transfers, visa renewals and cancellations, ensuring that the day-to-day visa and equalization requirements are maintained and the workflow functions smoothly, efficiently and effectively, while providing excellent customer service.

Job Responsibilities

• Ensure timely completion of visa processes for students, employees and their dependents while providing regular progress updates to the manager.
• Liaise with new hires to ensure that all documents are completed prior to submission to Immigration and other government offices if required.
• Prepare government approvals for candidates and participants in conferences organized by the university and follow up with the Ministry of Interior accordingly.
• Accurately maintain the departmental Google sheets by creating the student, staff and researcher and faculty trackers that include government approvals and visa application status, following up on all cases.
• Deal with all queries and complaints in a timely manner (emails, phone calls and walk-in).
• Assist employees with Ministry of Education (MOE) equivalency requirements for educational qualifications, supporting them through the process on an individual basis, assisting with document preparing, giving advice and troubleshooting issues.
• Open a new channel with Dataflow Company to solve employee issues and expedite their verification application.
• Update the equivalency files, tracker and collect qualification data to meet MOE audit requirements.
• Analyze the equivalency data and provide a monthly report.
• Arrange and attend the equivalency Happiness Centre visits as and when required.
• Arrange meetings with current and new employees to follow up and solve visa and equivalency issues.
• Update the department swim lanes/process flows.
• Perform other related administrative functions as necessary or as directed by the supervisor.

Qualifications and Skills Required

• Bachelor's degree
• Minimum of two years of experience in a similar role preferably in an academic institution
• Knowledge of UAE government visa and immigration laws and regulations
• Excellent written and spoken English and Arabic
• Able to understand government protocols and procedures to ensure compliance
• Customer focused, providing excellent customer service in a high-volume, demanding environment
• Excellent communication, prioritizing and organizational skills
• Excellent computer skills (Microsoft Office, Google Drive)
• Analysis, report writing and presentation skills
• Timely handling and tracking of cases, ensuring follow-up and escalation

How to Apply

Interested applicants should submit a cover letter and curriculum vitae to mentioning the position they are applying for in the email subject line.

Should your candidacy for employment be successful, you must provide documentation of being fully vaccinated against COVID-19 before you will be able to access academic or administrative areas at AUS. Due to the time it takes to become fully vaccinated, you may want to begin that process as soon as possible if you haven't already.

AUS alumni are encouraged to apply. Applicants who do not meet specified requirements will not be shortlisted. Only shortlisted candidates will be contacted.

AUS is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability or marital status. Opportunities for employment are based solely upon one's qualifications.