Job Description

The coordinator - Regulatory Operations serves as a critical liaison in NMC Healthcare's regulatory compliance ecosystem, managing work permit and visa renewal processes while ensuring adherence to UAE employment regulations, ILOE requirements, and healthcare industry standards. This role requires comprehensive coordination between employees, Business Unit HR teams, Government Relations, and regulatory authorities, demanding meticulous attention to detail, strong communication skills, and expert knowledge of UAE employment visa regulations and healthcare compliance requirements.

Process Coordination & Management

Download, validate, and analyze work permit/visa reports from NMC Connect system Generate and distribute quarterly expiry forecasts (Q1, Q2, Q3, Q4) to respective Business Units Coordinate renewal decisions between BU HR/HRBPs, HODs, and employees Maintain comprehensive tracking systems for all renewal processes and completion status

Employee Communication & Support

Conduct individual consultation calls with employees to explain renewal processes and requirements Provide clear, comprehensive workflow explanations and documentation guidelines Prepare and distribute detailed document checklists via email communications Send timely follow-up reminders and escalate non-responsive cases to BU HR/HRBPs Address employee concerns and queries throughout the renewal process

Documentation Management

Verify and process all employee renewal documentation packages Coordinate document flow between employees, GR Team, and BU HR teams Ensure contract accuracy and facilitate employee signature processes Forward completed documentation to Government Relations Team for official processing Maintain secure storage of all employee documentation in designated shared folders

System Administration & Updates

Update internal tracking systems with completion status and applicable remarks Coordinate with GR Team for NMC Connect system updates post-renewal Ensure data accuracy and maintain comprehensive process documentation Support system integration between various departments and stakeholders

Compliance & Quality Assurance

Ensure strict adherence to NMC Healthcare employment policies and procedures Maintain absolute confidentiality regarding employee compensation and personal details Uphold data privacy standards throughout all process touchpoints Coordinate with Rewards Team for contract amendments involving employment term changes Facilitate Corporate HR Business Partner approvals for legal entity transitions Monitor and facilitate ILOE compliance for all and work permit renewal procedures Maintain compliance records for ILOE documentation and insurance coverage status

Education & Certifications

Bachelor's degree in human resources, Business Administration, or related field Professional HR certification (SHRM, HRCI, or equivalent) preferred UAE employment law certification or equivalent training highly preferred

Experience Requirements

Minimum 3-5 years of HR experience, preferably in UAE healthcare sector Demonstrated experience with visa/work permit processes in UAE Previous experience with HRIS systems and documentation management Experience in multi-stakeholder coordination and process management

Technical Skills

Proficient in HRIS systems (NMC Connect experience advantageous) Advanced Microsoft Office Suite skills (Excel, Word, Outlook) Document management system proficiency * Data analysis and reporting capabilities