Job Description

When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce. This role is responsible for assisting new 3PL's, onboarding and guiding them in processing their documents for Compliance and Legal departments approvals, as well as processing the riders onboarding. Coordinator Logistics Compliance should have an experience in handling classified documents.

What's On Your Plate?

Verification of Classified documents

Create Compliance and Legal tickets using the company system (MSD)

Daily monitoring of application and following up with 3PL's Owners on the documents required by Compliance and Legal Department

Follow-ups on 3PL's applications with Legal and Compliance and ensure 3PL's are onboarded within the service level agreement

Update database and create reports for the management

Manage contracts data and liaise with management and finance

Communicate and guide 3PL's owners on the onboarding process for riders after contract signing

Monitor 3PL's contract expiration and communicate the renewal of their contracts with 3PL's and Legal Department

Monitor active/inactive contracts and riders count for each contract and report it to the management

Provide support to the line manager to develop standard operating procedures as required

Provide support in any additional tasks requested by the department manager

What Did We Order?

Bachelor's Degree holder

Minimum of 2 years of experience in HR and GRD function

Strong communication skills, both written and verbal, in a cross-cultural setting (arabic language is required)

Ability to manage multiple tasks at the same time with cross-functional teams

Ability to handle irate individuals in a calm and professional manner

Ability to work under pressure and handle stress

People management skills

Advanced Skills in MS Office, Google docs, and Google Sheets

English and Arabic proficiency is a must

JR0030454