Job Description

Operations

Location

Agadir, Morocco

Language

English

Description

---------------

Join a team that turns every call into an opportunity!

Who are we?

Concentrix is a global company operating in over 70 countries. We specialize in enhancing customer experiences and optimizing business processes, helping companies transform and achieve excellence in a collaborative, inclusive, and innovative environment.

Your role as a Customer Service Advisor

As a Customer Service Advisor, you'll play a key part in:

Meeting customer needs

: Delivering high-quality service by responding to inquiries through phone, email, or chat.

Solving problems

: Addressing customer issues or complaints to ensure satisfaction.

Building customer loyalty

: Offering personalized solutions to strengthen customer trust and loyalty.

Contributing to continuous improvement

: Sharing customer feedback to enhance our services and processes.

What we offer:

At Concentrix, we place high value on our talent. Here's what we offer to recognize your contributions:

Competitive salary with additional bonuses

:
+ Language bonus for our multilingual Game-Changers.
+ Regularity bonus starting from the 12th month and performance-based incentives.
+ Special Eid El Adha bonus.

Outstanding benefits

:
+ Comprehensive health insurance and pension plan after one year.
+ Flexible working hours with the option for remote work after the initial training period.
+ Free access to our gym facilities.
+ Transport provided for a smooth and safe commute to work.
+ Ongoing professional development to enhance your skills and knowledge for the role.

A dynamic workplace

:
+ Fun, themed events and gifts throughout the year to build team spirit.

The profile of our Game Changers

We're seeking talents who:

Are

fluent in both German and English

, written and spoken. ?
Have excellent communication skills, are organized, independent, and have a positive attitude.
Are comfortable using digital tools and naturally curious about new technologies. ?
Are excited by challenges and passionate about customer satisfaction.

Our recruitment process:

Online assessments (1h)

: After we receive your application, we'll send you an invitation to complete a series of online assessments. These tests are designed to assess your language skills, technical abilities, and personality--helping us better understand your potential!

Phone interview

: A conversation with a member of our recruitment team to introduce Concentrix and confirm if you're a good fit for the role.

In-person interview

: A deeper discussion to confirm your skills and align your goals with our company culture.

Ready to take the challenge?

Join the Concentrix journey in

Agadir

, where innovation and excellence come together!