Career Area: Product Support

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Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you\'re joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don\'t just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Purpose:
To aggregate, correlate and create Caterpillar customer and dealer recommendations using the 5 elements of condition monitoring in order to provide critical suggested actions to help customers lower owning and operating costs, improve availability, and reduce warranty costs. These recommendations will improve customer loyalty, increase enterprise market share, and grow parts and service sales, while reducing the customer\'s costs through equipment management efficiency.

Condition Monitoring Advisors (CMAs) in the Fleet Monitoring Centre will monitor the elements of S\xe2\x80\xa2O\xe2\x80\xa2SSM fluid analysis, equipment inspections, electronic data, repair history and site conditions to provide relevant recommendations as indicated by the data. This

Job Duties:

Aggregates and correlates the five elements of condition monitoring, where all are available.

Functions as a subject matter expert for each of the condition monitoring five elements.

Provides equipment recommendations to Caterpillar dealers and customers.

Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs.

Extracts or is provided data from the appropriate business systems including customer, dealer, and contractor sources.

Provides information for equipment management lead tracking and resolution.

Prepares standard written reports of recommendations for customers and their Caterpillar dealers on a monthly basis.

Facilitates ongoing customer meetings with Caterpillar dealers, industry groups, Corporate Accounts, and DSDs.

Communicates verbal recommendations as required to customers and their Caterpillar dealers.

Builds collaborative relationships & acts as a consultant with equipment management personnel.

Mentors & coaches other condition monitoring advisors, consultants, & pre field representatives.

Background / Experience:

A degree in engineering, business, marketing and/or equivalent application experience is highly desired.

10 plus years of experience in the product support and/or engineering fields.

Up to 15% travel

English

Top candidates will also have:

Working knowledge of engines, power train, hydraulic systems, Product Link\xe2\x84\xa2, VIMS, inspection process, equipment lifecycle planning, S\xe2\x80\xa2O\xe2\x80\xa2SSM Services, and the Service Information System is desired.

Initiative and ability to resolve issues either individually or through appropriate team guidance.

Strong customer service/contact experience.

Multi-language capability.

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Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status. \xe2\x80\x8b

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Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.\xe2\x80\x8b

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Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit \xe2\x80\x8b

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NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. \xe2\x80\x8b

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Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. \xe2\x80\x8b

Caterpillar is an Equal Opportunity Employer (EEO).

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