Career Area:

Marketing / Sales / Product Support

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About us For more than 90 years, Caterpillar Inc. has been making sustainable progress possible and driving positive change on every continent. Customers turn to Caterpillar to help them develop infrastructure, energy and natural resource assets. With 99,000 employees and 2021 sales and revenues over $50 billion, we are the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Our company principally operates through its three primary segments - Construction Industries, Resource Industries and Energy & Transportation - and also provides financing and related services through its Financial Products segment. We are a Fortune 100 corporation with 110 production facilities of which 60 are located outside the US, and we have 160 dealers serving customers in 193 countries. What will Caterpillar do for you? From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters. Caterpillar has an exciting opportunity for a Global Condition Monitoring Manager. As the Global Condition Monitoring Manager, you will have the opportunity to significantly increase Caterpillar’s aftermarket opportunities into dealer part sales by anticipating customers service & repair needs with real-time customers operations insights. The role will provide leadership in designing and the commercialization of predictive condition monitoring for Caterpillar’s construction customers. You will lead a team to embed condition monitoring into all aftermarket commercial offerings by accelerating deployment of real time, condition monitoring Prioritized Service Events (PSE) within Caterpillar and Caterpillar Dealers. Additionally, this position will coordinate the condition monitoring insight requirements for Cat Digital and Machine Business Divisions and will work with DSDs in terms of Dealer Cap and Cap requirements. In summary, you will be responsible for intentionally leading customers to genuine parts sales and services offers through timely and relevant offers, avoiding customer downtime, increasing productivity and reducing O&O cost. Job Duties/Responsibilities may include, but are not limited to:

• Develop Critical Customer Requirements by Segment
• Partner w/Cat Digital and Product Groups to Build Failure Models & Condition Monitoring-Parts Sales Events (CM-PSE) by Segment
• Translate CM-PSEs to Channel Specific Recommendations across Retail/Core/Managed segments.
• Design & develop Channel Specific Commercial Offers across Retail/Core/Managed segments.
• Activate commercial offers by channel & prepare go-to-market to be embedded in all dealer commercial offerings.
• Coordination of prime product and components failure models data/frequency process
• Design of dealer capability & capacity with Dealer Services business units.
• Lead the Cond Monitoring Advisors Teams
• Communicate verbal recommendations as required to customer and their Caterpillar dealers.
• Builds collaborative relationships & acts as a consultant with equipment management personnel.

Team Leadership:

Daily activities of coordinating, coaching, allocation of resources, etc. for the various teams this role works with including direct reports and team members with dotted line accountability. Works closely with internal business partners including Segment Services teams, Cat Digital and Regional Dealer Services Divisions. Background/Experience:

• Requires 10-15 years of broad experience in the sales/marketing/product support disciplines and a successful track record of driving change and
• transformation in large organizations.
• Minimum of 5 years leadership experience
• Machine NPI process knowledge
• Requires thorough knowledge of company products and product
• applications, as well as a thorough dealer understanding.
• Key skills will include strategic vision and excellent verbal, written and communication skills.

Top Candidates will also have:

• Working knowledge of equipment, technology products, financial products and product support
• Superior relationship building skills and the ability to execute through a team of Caterpillar, Dealer, and Customer personnel
• Superior communication skills – both written and verbal – that range from operational and technical discussions to Dealer Principal and Executive presentations
• Demonstrated deep subject matter expertise and experience in equipment condition monitoring.
• Field experience working with/for Cat Dealers or customers

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html Follow us on Twitter, Facebook, LinkedIn, and YouTube. Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Submit your information to our Talent Network here .