Job Description

Concierge
Job Title: Concierge
Department: Guest Services / Front Office
Reports To: Front Office Manager / Property Manager
Job Overview:
The Concierge serves as the primary point of contact for residents or guests, providing exceptional customer service and assisting with a wide range of requests. This role is dedicated to enhancing the client experience by offering personalized assistance and information.
Key Responsibilities:

• Greet residents, guests, and visitors in a warm and professional manner.
• Manage incoming and outgoing mail and packages, including logging and secure storage.
• Answer telephone calls, take messages, and respond to inquiries.
• Provide information about local attractions, restaurants, transportation, and events; make reservations as requested.
• Arrange for services such as taxi, dry cleaning, courier, and catering.
• Control access to the building, monitor security cameras, and ensure the safety of the premises.
• Maintain a neat and organized lobby and reception area.
• Handle guest complaints and concerns, escalating them when necessary.
• Coordinate with other departments (maintenance, housekeeping) to fulfill guest requests.
• Maintain a logbook of all guest requests, incidents, and activities.

Qualifications and Skills:

• High School Diploma or equivalent; degree in Hospitality is a plus.
• Proven experience (1+ years) in a concierge, front desk, or customer service role.
• Excellent verbal and written communication skills.
• Impeccable personal presentation and a professional, friendly demeanor.
• Strong knowledge of the local area and services.
• Proficiency in MS Office and telephone etiquette.
• Strong problem-solving skills and the ability to multitask in a fast-paced environment.
• Discretion and trustworthiness, as the role may involve handling sensitive information.

Skills Required