Job Description

Date:

11 Nov 2025

Location:

Sharjah, AE

Company:

University Hospital Sharjah

Position Summary

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Summary of Main Duties

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Install and configure new workstations, peripherals and software in addition to the IP phone services. Provide support for workstations hardware and software and peripherals. Organize the IT equipment cables in a structured way at the user desk or in the IDF/MDF rooms. Participate in setting hardware specifications according to work requirements in adherence to budgetary constraints. Participate in evaluating IT hardware/Software related bids. Provide prompt assistance in urgent situations. Provide timely assistance to users in their locations. Maintain workstations hardware including monitors, keyboard and printers Evaluate the status of hardware and software in use and provide related reports for upgrade, update, replace, or dispose purposes. Coordinate, follow up and monitor maintenance work covered by third-party vendor maintenance agreements. Organize, prioritize and complete computing support requests; direct or those routed by helpdesk. Update all users' applications with the latest service packs & patches when needed Ensure that antivirus software is up, regularly updated and functioning on all workstations properly. Provide workstation and peripheral hardware preventive maintenance. Provide orientation for users on the use of their H/W, S/W and Network accessibility. Stay up to date with technological trends related to hospital IT environment. Provide services in a customer-friendly approach. Participate actively in the quality improvement program of the department/unit. Perform other related duties as assigned.

Responsibilities

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Position Requirements/Qualifications

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Position

Requirements/Qualifications

Minimum diploma degree in computer-related. Computer maintenance professional certificates are highly preferable. A minimum of 3 years of proven experience in large organizations as IT support technician, preferably in hospitals. Solid experience in Windows platform support. Experience in supporting windows based applications. Familiarity with networking principles. Good analysis and troubleshooting skills to identify and report software problems. preferably knowledge in IP phone services. Excellent communication skills.

Position criteria Other Skills/Abilities

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Other Skills/Abilities

Ability to organize, prioritizes, and manage multiple work tasks with minimum supervision. Ability to work in a team environment. Maintain confidentiality of all data he/she may find in users workstations. Demonstrate courtesy,kindness and empathy to patients,co-workers,visitors and subordinate staff at all times. Hospital experience preferred. * Good experience in Red Hat platform is a plus.