Job Description

We are seeking a dual-role

Community & Content Audit Manager

to serve as the voice of our brand online and the guardian of our community's quality and compliance. This role requires a balance of excellent interpersonal skills and a methodical, analytical approach to auditing content and enforcing policies.

Key Responsibilities:

Community Management & Engagement (The "Community" Part):

Engagement:

Actively monitor, participate in, and moderate discussions across all designated platforms (e.g., social media, forums, dedicated community sites) to foster a positive, inclusive, and loyal community.

Content & Campaigns:

Plan, create, and manage engaging content (posts, discussion prompts, events, contests) tailored to community interests and strategic marketing goals.

Feedback Loop:

Collect and synthesize community feedback, reporting key insights, sentiment, and user-generated product/service suggestions to the relevant internal teams (Product, Marketing, Support).

Content Auditing & Compliance (The "Audit" Part):

Moderation Review:

Conduct regular

audits of user-generated content

and moderation actions to ensure consistency, fairness, and strict adherence to established community guidelines and legal standards.

Policy Enforcement:

Develop, maintain, and enforce clear community guidelines, and train other moderators or team members on best practices for de-escalation and policy application.

Content Inventory/Audit:

Perform strategic

content audits

of all existing internal or customer-facing community resources (FAQs, guides, key discussion threads) for accuracy, relevance, brand voice consistency, and SEO optimization.

Risk & Crisis Management:

Proactively identify high-risk content, potential policy violations, or brewing crises, and execute rapid response and de-escalation strategies.
Required Skills & Qualifications:

Proven experience in Community Management, Moderation, or a similar customer-facing role. Demonstrable experience or a strong aptitude for content auditing, quality assurance, or compliance review. Exceptional written and verbal communication skills with a proven ability to embody a brand voice and handle conflict resolution. Strong analytical skills with the ability to track metrics, interpret community data, and conduct methodical content reviews. Familiarity with community platforms (e.g., Discord, Slack, Discourse, dedicated forum software) and social media management/analytics tools. High level of empathy, attention to detail, and professional judgment.
Job Type: Full-time