JOB PURPOSE To collect the overdue amount from delinquent customers by using necessary collection tools and meet the collection efficiency and productivity targets
1. Collections Meet the monthly resolution and recovery targets assigned by collecting overdue money from allocated delinquent customers in line with the required standards
Meet the productivity norms in terms of calls, contacts, payment conversion ratio and the efficiency in terms of intensity and quality of collection follow up to ensure alignment with the required standards 2. Policies, Processes, Systems and Procedures Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders 3. Self-Management Manage self in line with the bank\xe2\x80\x99s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance 4. Customer Service Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank\xe2\x80\x99s required levels of service in all internal and external customer interactions
Skills
Minimum Experience At least 1 \xe2\x80\x93 2 years of front end experience in customer interaction preferably in banking Minimum Qualifications
Graduation in any discipline Professional Qualifications Knowledge and Skills Understanding of banking and financial services Good negotiation skills Good communication skills Working knowledge of MS Office \xe2\x80\x93 Word and Excel