Job Description

As a Real Estate Customer Service/Experience Representative, you will be part of a ORO24 Developments Customer Service/Experience Team that strives to provide best in class service to customers. Our customer base is diverse and we're looking for someone who can perform the following duties:

Only French Speaking Candidate should apply.

JOB DESCRIPTION

Guide customers to complete unit/property documentation and registration. Follow up with customers on critical and pending issues relating to projects, like (termination of contract, cancellation of contract, transfer letters for the project, defaulters, etc). Fully aware of the regulations and laws pertaining to Dubai RERA. Provide customers with a exceptional quality service experience. Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality service. Retain customers and reflect professional image of the company. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer requests, and file documents. Proven ability to tactfully communicate via phone and email with customers, brokers, and internal team members. Demonstrated ability to manage multiple projects and tasks daily with efficiency and accuracy. Ability to organize and prioritize work assignments to meet deadlines. Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation. Ability to carry out specific oral and written instructions. Meticulous attention to detail and accuracy. Execute responsibilities with a sense of urgency and follow-through. Ability to collaborate with team members to complete various projects and assignments. Ability to use computer software and web-based applications. Proficient knowledge of the Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
Skills & Competencies

Requires a bachelor's degree plus minimum of 2 years' experience in customer service roles with a Real Estate Developer. Excellent communication, interpersonal and presentation skills Strong contact handling skills and active listening. Familiarity with CRM systems and practices Ability to multi-task, prioritize, and manage time effectively Customer focus Positive, flexible, and proactive Attention to detail Decision quality Professional representable appearance
Language Command

French: Native or Fluent (Speaking, Writing, Reading) Arabic: Native or Fluent (Speaking, Writing, Reading) English: Excellent (Speaking, Writing, Reading)
Job Types: Full-time, Permanent

Pay: AED1.00 - AED2.00 per month

Experience:

Russian speaking in customer service: 1 year (Required)
Language:

* Russian (Required)