The Vending Technician is responsible for installation, set-up, repair and ongoing maintenance of vending, cooling and equipment at customer location & work shop. Diagnoses equipment problems, uses judgment to determine how to best repair or replace.
PRINCIPAL ACCOUNTABILITY:
Serving the Customer
- Installation, delivery, move and pickup the Machines and equipment to minimize customer downtime - Educate customers on Products, basic equipment repair and up-keep procedures to minimize avoidable calls. - Performing preventive maintenance
- Collect accurate and complete customer information - Prioritize and schedule equipment moves on a daily basis to meet customer's windows
- Invoice submission, payment collection.
Planning Development and Execution
- Install, deliver, move and pickup the equipments in a cost effective and in timely manner. - Follow a daily journey plan to be efficient in serving more machines - Report any missing/relocated machines - Maintain good relation with customers & deliver high level of service - Inspect machines and meters to determine causes of malfunctions and fix minor problems - Contact superior or make arrangements for the removal of machines in cases where major repairs are required.
- Anticipate possible future risks involved in the work shop and customer locations.
- Conducts inventory maintenance on all spare parts and equipments
- Complies with all company safety and risk management policies and procedures.
- Participates in regular safety meetings, safety training and hazard assessments.
- May perform other duties and responsibilities as assigned.
- Knowledge sharing among colleagues and create a good environment for work.
Solving Problems
- Actively participate in team problem solving to improve customer s Continuance and productivity.
- Attend Customer complains at all times.
Handling Housekeeping and Safety
- Perform all activities in a safe manner - Operate service vehicles per local safety standards - Insure that activities performed meet government regulatory standards - Wear belts when lifting / moving heavy objects
- Reports all accidents and injuries in a timely manner.
Job Type: Full-time
Pay: AED4,000.00 - AED6,000.00 per month
Ability to commute/relocate:
Dubai: Reliably commute or planning to relocate before starting work (Required)
Education:
Diploma (Preferred)
Experience:
vending & Coffee machines: 2 years (Required)
Language: