Key Responsibilities
Oversee daily operations of the branch, ensuring smooth workflow and exceptional customer service
Lead, train, and motivate staff to maintain high performance and team morale
Manage inventory, ordering, and supplier relationships to ensure product quality and availability
Ensure compliance with health, safety, and hygiene standards
Monitor financial performance, including sales targets, cost control, and profitability
Maintain technical standards in specialty coffee preparation and equipment maintenance
Handle customer feedback and resolve issues promptly and professionally
Collaborate with upper management on strategic planning and growth initiatives
Requirements
Minimum
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