Job Description

Shop manager

managing staff, inventory, budgets, and implementing strategies to improve store performance. Key Responsibilities:

Staff Management:

Recruiting, hiring, training, and managing staff, including scheduling, assigning responsibilities, and setting performance goals.

Sales & Profitability:

Meeting sales targets, developing and implementing strategies to increase sales, and managing budgets to maximize profitability.

Customer Service:

Ensuring exceptional customer service, handling customer inquiries and complaints, and maintaining a positive shopping experience.

Inventory Management:

Managing stock levels, ordering new products, and ensuring proper product display and rotation.

Store Operations:

Overseeing daily operations, maintaining store cleanliness and organization, and ensuring a safe and secure environment.

Financial Management:

Managing budgets, processing payroll, and tracking expenses to adhere to financial targets.

Marketing & Promotions:

Implementing marketing campaigns and sales promotions to attract customers and increase sales.

Compliance:

Ensuring compliance with all relevant regulations, including health and safety, and loss prevention.

Reporting:

Preparing reports on sales, expenses, and other key performance indicators for senior management.
Essential Skills:

Leadership & Management:

Ability to motivate, inspire, and manage a team effectively.

Communication:

Excellent communication and interpersonal skills for interacting with staff and customers.

Sales & Customer Service:

Strong understanding of sales techniques and customer service best practices.

Problem-Solving:

Ability to identify and resolve issues quickly and efficiently.

Organization & Time Management:

Ability to prioritize tasks, manage time effectively, and handle multiple responsibilities simultaneously.

Financial Acumen:

Understanding of financial management principles and ability to manage budgets.

Product Knowledge:

Understanding of the products sold in the store and ability to provide information to customers.
In essence, the Shop Manager is a multifaceted role requiring strong leadership, operational expertise, and a passion for delivering excellent customer service to ensure the success of the retail store.

Job Type: Full-time

Pay: AED6,000.00 - AED10,000.00 per month