Job Description

Job Category: Hotel-Reservations
:
At InterContinental Hotels & Resorts, we create unforgettable experiences for our guests through impeccable service and attention to detail. Located in the heart of Abu Dhabi, our luxurious Hotel and Residences offer world-class accommodations and services. Join us and be part of a team that thrives on excellence and innovation. As the Cluster Groups Coordinator, you will play a pivotal role in managing and coordinating group bookings across multiple properties. You will be the primary point of contact for group clients, ensuring seamless communication and organization to deliver exceptional group experiences aligned with IHG standards.
A little taste of your day-to-day:
Every day is different, but you'll mostly do:

• Coordinate all group reservations and manage room blocks for cluster properties.
• Act as the main liaison between the group organizers and hotel departments to ensure smooth execution of events and stays.
• Handle group inquiries, proposals, and contracts in a timely and professional manner.
• Monitor group room allocations, cut-off dates, and billing procedures to maximize revenue.
• Prepare detailed group itineraries and communicate requirements to all relevant departments.
• Support the Sales and Events team in planning and organizing on-site group activities and events.
• Maintain accurate and up-to-date records in the hotel's property management system.
• Ensure compliance with IHG brand standards in all group-related processes.
• Provide exceptional service to group clients, addressing inquiries and resolving issues promptly.
• Collaborate with the Revenue Management team to optimize group booking opportunities.
• Monitor feedback from group clients and use insights to improve processes and guest satisfaction.
• Assist in identifying new business opportunities for group bookings across the cluster.

What we need from you:

• Bachelor's degree in Hospitality, Business Administration, or a related field.
• Previous experience in group coordination or a similar role in the hospitality industry.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in property management systems and Microsoft Office Suite.
• A customer-focused mindset with the ability to multitask in a fast-paced environment.
• Familiarity with local and international market trends in the hospitality industry.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.

Skills Required