Job Description

Duties and Responsibilities - Clubhouse Manager

1. Operations Management

Oversee the day-to-day operations of the clubhouse, ensuring a welcoming and well-maintained environment for members and guests. Supervise housekeeping, maintenance, and front-of-house teams to ensure high service standards. Develop and implement operational procedures, checklists, and schedules to maintain efficiency.

2. Member Services & Experience

Ensure members receive exceptional service and a consistent, high-quality experience. Handle member inquiries, feedback, and complaints promptly and professionally. Organize and oversee member events, activities, and social programs to enhance engagement and satisfaction.

3. Staff Supervision & Training

Recruit, train, schedule, and evaluate clubhouse staff. Conduct regular team meetings to align on service standards and operational goals. Foster a positive and motivated work environment that promotes teamwork and accountability.

4. Financial & Administrative Management

Monitor clubhouse budgets, expenses, and revenues to ensure cost-effective operations. Prepare reports on operational performance, member feedback, and financial results. Manage inventory, procurement, and vendor relationships for clubhouse supplies and services.

5. Facility & Safety Oversight

Ensure all clubhouse areas are safe, clean, and compliant with health and safety regulations. Coordinate repairs, maintenance, and inspections with the facilities or maintenance team. Implement preventive maintenance plans to preserve clubhouse assets and amenities.

6. Event Coordination

Plan and execute private and corporate events, from scheduling to post-event evaluation. Liaise with catering, entertainment, and external vendors to ensure seamless event delivery. Promote clubhouse facilities for private bookings and community gatherings.

7. Communication & Relationship Management

Maintain effective communication between management, staff, and members. Build strong relationships with members to understand their preferences and needs. * Collaborate with marketing teams to promote events, memberships, and special offers.