Job Description

The Power Platform Cloud Solution Architect will be an HQ role, covering and serving the various countries in MEA. The candidate will focus on the 3 priority Pillars of Customer Centricity, Technical Leadership and Business Impact. We continue to evolve & use the Tech Maturity Model to determine how to serve customers at scale. In FY26 you will play a key role in our customers realizing value in their MS investment, enabled by Unified & Enhanced Solutions. You do this through delivery of your technical expertise and business acumen, ensuring customers have a secure, resilient architecture. You will be the trusted advisor that leads our customers AI experiences. You will continue to focus on Job1/Job2 as per your accountabilities in the MCEM framework and deliver customer outcomes and business value to MS
Focus areas:Drive AI growth via Agents that drive Copilot Studio and where possible leverage Copilot Chat, M365 Copilot, & Azure AI services that optimize a customer's outcomes & Copilot Journey. Vigilantly maintain the health of the Power Platform customer base. Strong UE execution to drive STU/CSU handoffs, usage & renewal growth Identify and deliver expansion opportunities for Enhanced Solutions

Business Priorities:

Accelerate AI share capture with Copilot + Agents

: Simplify AI orchestration via a prescriptive Copilot Journey to accelerate AI share capture across M365 Copilot, Copilot Chat, and Copilot Studio + Agents.

Drive core business momentum

: Drive balanced and strategic growth across discrete AI Workforce and AI business process targets (including ME3, FLW, W365, AVD, Sales, Service, ERP, CCaaS, Power Platform, and Business Central).

Deliver usage excellence across all that we do:

Drive Power & Agents Consumed Value (PACV) through Power Platform & Copilot Studio usage growth: Expand Usage Excellence execution to accelerate customer time-to-value & ROI, improve E3/Dynamics/Power Platform usage & renewals and optimize new capacity for Copilot & Agents.

ES + Programs:

Develop a deep understanding of hero Unified offers, changes to VBD portfolio, and FY26 programs (such as ECIF) so you can leverage them to drive ES + Usage growth. Improve Unified/ VAS attach across all sales plays following the Formula for Success and grow Enhanced Solutions

End to End AI Journey:

Take Customers through the Copilot Journey and transform business process with Agents. Vigilantly maintain the health of existing customer

Responsibilities

--------------------

Responsibilities:

Leverage business process expertise to drive Agents sitting on Copilot Chat / M365 Copilot with existing D365 customers

Solution Plays

Power Platform CSAs align to the "Innovate with Low Code AI & Agents" Solution Play: The Copilot and Agents at Work solution play positions Microsoft as a leader in AI business solutions. It has potential to drive significant revenue through M365 Copilot licenses and Studio consumption, as well as win socket share with Copilot Chat usage. Market trends indicate a growing demand for AI-driven solutions that can automate repetitive tasks and improve efficiency, as evidenced by the widespread adoption of AI tools across various industries. By addressing these trends, Microsoft aims to provide a comprehensive AI solution that meets the evolving needs of businesses and supports their digital transformation journeys

Core Contribution:

Establish M365 Copilot + Copilot Studio as the leading commercial AI solutionEstablish thought-leadership and generate customer excitement for our AI-innovation with a drumbeat of product moments Consistent to-customer assets showcasing AI-transformation value, incl. demos & scenarios for M365 Copilot, Copilot Chat & Agents Leave no segment or worker role uncovered by driving Copilot Chat


Accelerate Low Code and transform the D365 core businessEstablish customer confidence on Copilot Studio as the platform for Agents Accelerate Low Code by cross-pollinating AI capabilities connected to the Agent momentum Transform legacy ERP & CRM through D365 AI innovation and Agents supported with demos and premium offers

Additional details

Technical Excellence (Level 400)

Develop a deep understanding of the technology, knowing how and why it works the way it does. Explain how solution impacts customers' specific business outcomes and lead solution envisioning sessions and/or hackathons to secure technical decision making.

Business Value + Adoption & Change Management

Continue evolving with an AI-first approach. Deepen your business value acumen to better manage scope and risk and improve value realization/ROI discussions with customers. Deepen your change management skills to help customers more effectively through AI transformation.

Usage Excellence

Actively manage MSX milestones, account team orchestration, and proper tagging to document account status. Address account blockers by proactively using the UAT process, engaging CSR as needed and update MSX routinely.

Qualifications

------------------

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Technical product proficiency and readiness Deeper Business Value and Change Management Skills Strong operational discipline & Usage Excellence delivery

Preffered Qualifications:

Understanding of how to modernize with intelligent, purpose-built app Ability to Build agent-infused apps as the new interface
for enterprise systems
Optimize with Agent-powered business processes Innovate with agents to automate workflows and replace repetitive or complex tasks



Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.