Job Description

Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value. Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of M365 proudcts (Teams, VIVA (Engage & Insights), Power Platform, Sharepoint Oline) securing long-term customer success and renewal. Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization. Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey. Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution. Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND Proven years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Proven years experience working in a customer-facing role (e.g., internal and/or external). Arabic is plus This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *

Skills Required