Job Description

The Role

Job Purpose The job holder plays a crucial role in creating a welcoming atmosphere for clients, tenants, and visitors. This individual is responsible for managing the front desk, ensuring smooth communication, handling administrative tasks, tenants on & off boarding and providing excellent customer service. Responsibilities o Front Desk Management: o Greet and welcome clients, tenants, and visitors in a courteous manner. o Answer phone calls, manage the switchboard, and respond to email inquiries. o Provide accurate information about the services, amenities, and policies of the business center. o Maintain a clean and organized reception area. Leads: o Greet all clients as per Cloud Spaces standards o Directing sales calls to the Manager, promptly and professionally. Aim 30 seconds within taking the call. o Register every walk-in lead into the system. o Ensure adequate stock of marketing material are always on hand. New Client Setup: o Accurately allocate phone numbers and phone set up for clients. o Contact all new clients prior to their commencement date; introduce yourself as their new Receptionist. Go over their basic phone requirements and team names so all basic communication set ups are ready to go as soon as they arrive. o Test all communication set ups. o Record all first voicemails and welcome messages for new clients. o Introduce clients to the communication system and its many features, such as voicemail, diversion off premises, conference calls, etc. Administration: o Monitor Boardrooms, Meeting Rooms, videoconferencing and office bookings via the system. o Monitor all incoming and outgoing couriers and deliveries. Date and time stamp. Notify clients immediately on arrival (via phone or email message). Organize couriers o Administer and record daily volume of incoming calls



Requirements

RELATED YEARS OF EXPERIENCE o Min of:

2+ years of experience. FIELD OF EXPERIENCE o Experience in receptionist, front desk, or customer service, sales, or any related. TECHNICAL AND INTERPERSONAL SKILLS o Excellent communication and interpersonal skills o Strong organizational and multitasking abilities. o Proficiency in Microsoft Office Suite o Has fundamental knowledge of workplace safety standards QUALIFICATION o High school diploma or equivalent Key Demographic Requirements - applicants must be: Based in UAE



About the company

Cloud Spaces, Aldar group's pioneering brand is a business and lifestyle co-working space with a lively and welcoming environment that is ideal for those looking for an inspiring place to work. It is Middle East's first coworking space located within a shopping mall, Yas Mall in Abu Dhabi ,our flagship location becoming the first shopping mall in this region to harbour such a concept within its premises. Our recent Expansion in Abu Dhabi Global Market financial centre has also given international clients a platform to conduct business and grow in the region. We offer a variety of contemporary and modern workspaces designed to deliver comfort and spark motivation. A co-working space solutions for anyone who is a creative entrepreneur, freelancer , large business entity or an SME by creating an environment to work, connect and collaborate. It is designed to offer a variety of solutions to suit work needs and unleash creativity, from fully furnished office suites, to spacious and ventilated lounges, sound-proof cubicles, open work desks and fully-equipped meeting rooms. Opportunity to work within a community and meet other professionals, and give a platform for business to grow to greater heights. The coworking zones make it easy for professionals from different companies to meet and form mutually beneficial business relationships. Considering the expansion plans, the company is looking out for professionals from various sectors who are committed and are ready to strive with the companies vision.