Job Description

ABOUT US
Fakeeh Health is a pioneering healthcare group brought to the UAE by the esteemed founders of Fakeeh Care Group, KSA. With a strong legacy in clinical excellence, research & innovation, and academic integration, Fakeeh Health stands as a testament to our unwavering commitment to delivering holistic, high-quality, and accessible healthcare.
Fakeeh Health includes a network of patient-focused facilities led by our flagship, Fakeeh University Hospital, where Person-Centered Care (PCC) guides both patient and employee experiences. As a Planetree-aligned organization, we foster a supportive and empowering work culture. Our network also includes Fakeeh MediCenters across Dubai for accessible primary care, the tech-enabled Fakeeh Smart Clinic for hybrid physical and virtual care, and Fakeeh DaySurge, focused on minimally invasive, same-day procedures.
Aligned with our organizational values and PCC goals, we value professionals who bring experience in community engagement or corporate social responsibility (CSR), as such backgrounds reflect our shared commitment to meaningful social impact and community upliftment.
JOB PURPOSE:
Customer Service Team Lead should have excellent communication Skills, good strategic thinking, well organized, and target oriented.
KEY RESPONSIBILITIES AND DUTIES:
Experience:
Excellent English verbal/written communication skills.
Exposure to / experience with customer service principles
Knowledge of Arabic desirable.
Computer literacy
Medical Terminology / or exposure to medical environment
Previous cashiering experience
Exposure to / experience with CQI / JCI principles
Minimum of 2-3years experience as Customer Service Supervisor