Overview

Reporting to the Office Manager, the Clinic Coordinator is responsible for providing non-clinical support and coordination related to patients care including but not limited to scheduling and following up on appointments and communicating with patients/guests and their families to provide detailed instructions and directions regarding their medical visits in collaboration with the unit\xe2\x80\x99s caregivers in line with MH\xe2\x80\x99s policies, procedures and protocols.

Responsibilities

• Pro-actively participates in collaboration with the Line Manager to meet the division\'s strategic and operational goals.
• Adheres to the division\'s policies, procedures and standards while ensuring compliance with applicable regulatory bodies.
• Provides recommendations towards improving the division\'s policies and procedures wherever applicable.
• Contributes towards an innovative culture of continuous improvement for enhancing operational efficiency and effectiveness.
• Participates in meetings and maintains professionalism and confidentiality as per the organization\'s standard code of conduct.
• Timely completion of personal performance evaluation cycle.
• Coordinates and schedules patients and guests visits and ensures follow up appointments are made when necessary.
• Reviews the daily schedule of the function\xe2\x80\x99s medical caregivers to maximize and manage allocated appointment slots.
• Liaises with the relevant internal and external stakeholders regarding hospital reservations, updates patient admission information and cancels/reschedules appointments when needed.
• Handles incoming/outgoing correspondence and responds to emails and queries.
• Communicates and coordinates with the relevant internal teams to facilitate and expedite the patient/guest admission process when applicable.
• Communicates with patients/guests and their families to provide detailed instructions and directions regarding their medical visits in collaboration with the unit\xe2\x80\x99s caregivers.
• Reviews all patients related tests to ensure completeness and liaises with medical teams in case of any issues.
• Develops educational materials in collaboration with the line manager and relevant caregivers.
• Actively participates in organizational training programs and on the job learning to continuously learn and enhance skillset required to perform the job.
• Communicates effectively with team members and maintains good interfunctional liaison to ensure smooth implementation of operational activities.

Qualifications

Education:

• Vocational / Technical education

Experience:

• 2+ years of similar experience

Job Specific Skills and Abilities:

• Strong organization skills and an understanding of medical terminology
• Ability to communicate and relay messages to patients in a culturally sensitive manner
• Strong verbal and written communication skills
• Proficiency with Microsoft Office suite
• Fluency is written and spoken English

Mubadala Health