Job Description

Role Overview:

As part of our elite

After-Sales International Hub

, the

Client Success Specialist

will be responsible for delivering a seamless, white-glove experience to international clients--particularly those with international phone numbers registered in our CRM. With a strong background in hospitality, this role is focused on high-touch client communication, post-sales engagement, and delivering consistent 5-star service across all touchpoints.

This role is ideal for

2-3 female professionals

with a warm presence, polished communication skills, and the ability to support

VIP clients

. A

hospitality-driven mindset is a must

.

Key Responsibilities:

Serve as the

dedicated point of contact

for international clients post-sale, ensuring their experience remains smooth and premium. Maintain ongoing communication with clients through calls, WhatsApp, and email--especially those with

international phone numbers

listed in CRM. Provide

regular updates on off-plan projects

, handover timelines, and next steps. Coordinate and deliver

VIP hello packages

or welcome experiences for high-profile clients. Collaborate closely with internal teams (sales, after-sales, property management, marketing) to ensure alignment and client satisfaction. Uphold a

5-star service culture

, anticipating client needs and exceeding expectations at every stage. Document client interactions and feedback in CRM, ensuring all touchpoints are tracked and followed up.

Ideal Candidate Profile:

Female candidates with a

strong background in hospitality or luxury client-facing roles

. Experience dealing with

international or high-net-worth clients

. Fluent communication in English; additional languages are a plus. Polished, professional demeanor and strong emotional intelligence. Able to manage multiple clients, coordinate with internal teams, and maintain service quality. Naturally proactive, client-obsessed, and attentive to detail.
Job Type: Full-time

Pay: From AED4,500.00 per month