Client Services Manager Aviation
United Arab Emirates, United Arab Emirates
Job Description
The Client Services Manager position is responsible for all revenue goals associated with an assigned account base. This position will prioritize establishing positive relationships by providing world-class service and delivering excellent communication.
- Meet and exceed retention and associated revenue goals with assigned account base
- Build positive relationships through active communication, including phone calls, emails and other relevant communication channels
- Sell upgrades, add-ons and referrals.
- Work with and support many internal departments to execute integrated programs.
- Respond and resolve customer complaints, requests and inquiries; handle difficult clients and situations in a calm and professional manner.
- Exceed assigned service levels and standards.
- Ensure customer information and data are accurate and complete for assigned accounts.
- Other duties as assigned.
- Bachelor\'s Degree.
- 2+ year experience in a service and hospitality, sales, or event management position.
- Strong interpersonal and communication skills both verbal and written.
- Outstanding work ethic, results-oriented and dedicated to success.
- Ability to build positive professional relationships with clients and colleagues.
- Problem solver, detail driven, and an excellent teammate.
- Knowledge of Microsoft Word, Excel, and PowerPoint preferred
- Flexibility to work evenings, weekends, and holidays as needed.
- Bilingual (English & Arabic) preferred, but not required
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Job Detail
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Job IdJD1550912
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned