Job Description

ob Title:

Client Services Executive

Location:

Dubai, UAE

Company:

Docully SaaS Technologies Co. LLC

Employment Type:

Full-time

Preferred Candidate:

Smart Female Professionals

About Us

Docully SaaS Technologies Co. LLC is a UAE-based technology company specializing in secure Virtual Data Room (VDR) solutions for businesses, government entities, and advisory firms. Our platform enables secure document sharing, compliance, and transaction management for high-stakes dealmaking.

Role Overview

We are seeking a

Client Services Executive

to join our Dubai office. The ideal candidate will be a smart, confident, and well-spoken professional with a proven background in client servicing, preferably in a software or tech company. You will act as the

central point of contact

for our clients, ensuring smooth service activation, proactive account management, and exceptional customer experiences.

Key ResponsibilitiesClient Servicing & Coordination

Serve as the

central contact

for client activation requests. Coordinate with internal teams for service activation and ensure timely execution. Maintain accurate client records in the

CRM

and invoicing applications. Engage with clients across multiple channels (email, calls, meetings, events).

Account Management & Usage Tracking

Conduct

monthly follow-ups

with teams to track client usage. Prepare and share monthly

MIS reports

with management on the sales and renewal pipeline. Manage

renewals

and

service extensions

, including follow-ups, invoicing, and CRM updates.

Billing & Invoicing

Issue and follow up on invoices and payments. Handle

monthly usage-based invoicing

for overages and additional services.

Lead Management & Sales Support

Qualify incoming leads and engage with them to understand requirements. Provide necessary product/service information and connect qualified leads to the sales team. Support the sales team with

proposal preparation, follow-ups, and client communication

. Identify opportunities for

contract expansion

and upselling services.

Networking & Events

Represent the company at

industry conferences, events, and networking sessions

. Build and maintain strong relationships with clients and industry professionals.

Requirements

Female candidates preferred. Bachelor's degree in Business, Marketing, Communications, or related field.

2-4 years of experience

in client servicing, account management, or customer success, preferably in a software or technology company.

Excellent communication skills

in English (Arabic is an advantage). Proficient in CRM tools (Zoho experience preferred) and Microsoft Office Suite. Strong multitasking, coordination, and follow-up skills. Proactive, client-focused, and detail-oriented approach.

Why Join Us?

Be part of a growing SaaS company with global clientele. Opportunity to work in a dynamic and collaborative environment. Exposure to high-profile clients, deals, and industry events. Competitive salary + performance-based incentives.
If this sounds like the right opportunity for you,

apply now

and be part of Docully's exciting growth journey. For urgent queries only, you may connect with us on Whatsapp : +971504127097 - Message Only. Job Applications will only be accepted via Indeed.

Job Type: Full-time

Pay: Up to AED10,000.00 per month

Application Question(s):

You undertake you have read the entire job description carefully and understand the salary offered is up to 10000 AED per month. Please write in brief, why we should hire you for this position? What different do you bring on the table? Please paste your linkedin profile url If offered, would you be able to join immediately? What is your current monthly salary in the UAE?
Experience:

client services: 3 years (Preferred) working with a SaaS or Tech Company: 1 year (Required) working in the UAE: 2 years (Required)
Language:

fluent English (Required) Arabic (Preferred)
Location:

Dubai (Required)
Willingness to travel:

* 50% (Preferred)