Job Description

About Us Airswift is the leading workforce solutions provider to the STEM industries. We have talented colleagues in over 60 global offices and 45 countries. We are a people business - we transform lives through the world of work. We care about mental health and wellbeing, community engagement and our planet - we plant a tree for every person placed in a job globally! We have a passion for growth, including investing in the development of our people. Key Accountabilities

Monitor overall service delivery, ensuring all standard level agreements are met, terms and conditions are executed properly, and services are delivered according to clients' needs Drive retention and increase opportunities for referrals Resolve debt and coordinate with internal and external stakeholders to ensure the necessary parties have the right information to collect client debts Obtain client work orders and authorizations Forecast client's upcoming strategies and objectives to ensure delivery models remain aligned Closely Monitor work order expiry dates and drive renewals Ensure compliance with standardized workflows to effectively manage project delivery within the contracted scope, timeline, and cost Proactively assess, clarify and validate customers' needs on an ongoing basis Adhere to the local regulatory requirements and customer policy Support contractors and assignees throughout the duration of their assignment from on-boarding to offboarding, including all pre-access requirements, logistics, document recording, tracking of recharges and ongoing support to queries Adopt and ensure best practice use of the Bullhorn System

Skills, Knowledge and Experience Soft Skills Strong interpersonal, communication, organization and time management skills Adept in time management and can demonstrate structure in thinking Strong client service skills Upholds standards of excellence Highly self-motivated and objective driven Keen to apply strategic vision and sales acumen to a highly challenging 'fast growth' style role Technical Skills Accredited degree or equivalent work experience. Minimum three years in a similar capacity or can demonstrate equivalent experience in a similar role Experience working in ATS and CRM systems Experience fostering strong client relationships Ability to foster teamwork when working cross functionally Proven experience leading strategic projects Excellent Microsoft skills, in particular Word & Excel What we can offer you! Attractive monthly base salary + competitive commission/performance bonus. Genuine career progression opportunities, either locally or globally! World-class training programmes and development opportunities Virtual Onboarding Events exclusively for new hires. Team driven environment, supportive culture with a focus on work-life balance. Career breaks available after one year. Mental Health First Aiders to signpost you to support when you need it. Real time recognition through our employee reward platform where you can earn points to spend on what you like' Yearly destination trips as part of our Highflyers program (Dubai, Buenos Aires, etc...) Charity days for various importance causes such as Relay for Life and Earth Day. Our Core Values Growth - In life and business, one must grow to flourish and achieve high ambitions. Growth requires change, challenge, risk and sacrifice - we will always choose growth. Safety - We create a safe and inclusive environment to protect the physical and psychological well-being of everyone we work with. Excellence - We deliver, holding ourselves accountable for results. Our customers see excellence in everything we do. Integrity - We are ethical, open, honest and authentic. People trust us to do the right thing for the right reason. Visit our website and social medias to find out more! - Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Diversity & Inclusion At Airswift, we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.